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All contacts with the Counseling Center are confidential. No client information is released to anyone outside the Center, including other college offices, faculty, or parents without clients' written consent. Limits to confideniality include the following:
- Counselors are required by law to report cases of suspected child abuse.
- Counselors may disclose information when deemed necessary to protect a client or others from imminent danger.
- Information may be released when required by court order.
- Counseling Center staff members may share information with each other for the purposes of consultation and training.
The staff of the Counseling Center welcomes your contact. We also value your privacy and time and therefore offer the following information to help you decide on the best method for reaching us.
E-Mail is not an appropriate medium for personal counseling. If you are a Concordia student seeking personal counseling, please visit our office or call to make an appointment with one of our counselors.
We cannot guarantee that your e-mail will remain confidential. While we will do our best to keep your communications private and will not disseminate them without your permission, our college administration, like many other employers, reserves the right to monitor our e-mail usage and might therefore see the text of your message. If you are in any way concerned about the contents of your e-mail being read by someone other than the person you are contacting, you might want to consider alternative ways of contacting that person.
When we respond to your e-mail, we will respond to the address from which it is sent. If you do not wish others who may have access to the e-mail account you are using to also have access to our response, please consider another means of communication.
While we check our e-mail often, you have no way of knowing if one of us is unavailable due to illness, vacation, or other reason. This means that your message may not be received immediately. If time is of particular concern for you, you might want to consider calling the office instead.
We hope that these guidelines are helpful to you as you decide how best to reach our staff. We take your time and confidentiality very seriously and therefore consider it imperative that you understand the limitations of our use of e-mail technology.