To enhance student well-being, Concordia College has partnered with TimelyCare, a telehealth provider focused on higher education, to offer students greater access to mental health providers and basic medical services.
In addition to the free counseling and health services provided through the college’s Center for Holistic Health, TimelyCare offers 24/7 planned or on-demand appointments, allowing more options for students with varying schedules.
“Students will have resources right at their fingertips. I am so excited that we can better meet students’ needs so they can work around the challenges of college life, whether it’s rehearsals, practices, clinical, or internships,” said Heather Simonich, director of the Center for Holistic Health.
For easier access, students can download the TimelyCare app and register with their school email.
Faculty and staff also have open access to a licensed mental health provider to offer guidance to a student who may be in distress when away from campus.
“If they’re traveling with a student or with them after hours of the CHH, they can get connected with someone immediately who can support them,” Simonich said.
Students are allotted 12 free sessions each academic year. They will not be charged when using the service; however, they will have to pay for prescriptions.
Simonich stresses that the program is more than just a physical and mental health resource.
“Students will have access to on-demand and scheduled medical visits, online care communities, and self-care content like virtual yoga, lots of information about anxiety, stress, and time management,” she said. “There's also health care coaching that's available where you meet with a life health care coach.”
TimelyCare will also provide more diversity for students seeking care as they can choose from hundreds of providers.
Dr. Kelly LaFramboise, director for inclusion at Concordia, says TimelyCare breaks down barriers to accessing healthcare by addressing identity-related anxieties.
“This ensures that all students feel comfortable seeking support,” LaFramboise said. “Its innovative approach reduces fears around cultural differences, helping students from diverse backgrounds feel secure and valued. With TimelyCare, Concordia fosters a more inclusive community where every student can access the care they need without hesitation.”
Simonich added that she knows most people who could benefit from therapy won’t come to the CHH for help. Having a virtual option will get these students help by meeting them where they are.
“College can be a tough transition for some students. And that’s completely normal, but we want to make sure we’re helping our students get any additional help they may need,” she said.